Etsy Seller Agreement

However, if Etsy and Seller are jointly responsible for processing Buyers` Personal Data, and if Etsy sues, fines, or incurs costs as a result of something you have done as a joint controller of Buyer`s Personal Data, you agree to indemnify Etsy for costs incurred in connection with your processing of Buyer`s Personal Data. See Section 9. Indemnification (or What happens if you sue us) below for more information about your indemnification obligations to Etsy. We expect a high level of customer service from our sellers. By selling on Etsy, you agree that: To protect Etsy and improve our Services, we may take steps that limit the visibility of your store, offers, or ads, or that affect your payment account. In the event that a Store becomes aware of unusual order activity or if we believe that your actions or Your Store may result in disputes with buyers, chargebacks, an increased risk of fraud, counterfeiting, or other claims, Etsy may take action in accordance with our Terms of Service. B, such as restricting the visibility of your account or imposing restrictions or reservations on your payment account. including these Policies and our Etsy Payment Policy. To the extent appropriate and permitted by law, Etsy will provide the relevant seller with information about the issue.

Buyers can submit a non-delivery case or an item that does not conform to the description (for more information on how we set these conditions, click here). You must respond to all open cases within three days or within the time specified by Etsy in the case. Etsy may ask you for help resolving an open dispute against your store. Etsy reserves the right to escalate a case prematurely due to circumstances such as seller inactivity, harassment, denial of service, handling of the case, and breach of the integrity of the case system. The case system is how regulatory disputes are resolved at Etsy. We ask buyers to contact sellers directly and try to resolve any outstanding issues before opening a case on Etsy. That`s why it`s important that you fulfill your store`s rules and respond regularly to messages from your shoppers. However, sometimes a case may be necessary, and Etsy will work with you and the buyer to resolve it as soon as possible.

Handmade items are items made and/or designed by you, the seller. Read our full handmade policy here. Purchases, communication with sellers, ordering and more Etsy and sellers process members` personal data (para. B buyer`s name, email address and delivery address) and are therefore considered separate and independent data controllers for buyers` personal data under EU law. This means that each party is responsible for the personal data it processes in connection with the provision of the services. For example, if a seller accidentally reveals a buyer`s name and email address while fulfilling another buyer`s order, the seller, not Etsy, is responsible for that unauthorized disclosure. Etsy also offers limited protection to sellers who meet the requirements of our seller protection program. To learn more about Etsy`s Seller Protection Program, click here. Third Party Services.

Our Services may contain links to third-party websites or services that we do not own or control (for example, we do not own or control. B links to Facebook, Twitter and Pinterest). You may also need to use a third-party product or service to use some of our services (for example. B a compatible mobile device to use our mobile applications). If you access these third-party services, you do so at your own risk. Third parties may ask you to agree to their own terms of use. Etsy is not a party to these agreements; they are carried out exclusively between you and the third party. Items you buy. You understand that Etsy does not manufacture, store, or inspect any of the items sold through our Services. We provide the place; Items on our marketplaces are produced, listed, and sold directly by independent sellers, so Etsy cannot and does not guarantee their quality, safety, or even legality. All legal claims relating to an item you have purchased must be made directly against the seller of the item. You release Etsy from any claims related to items sold through our Services, including defective items, false claims by sellers, or items that have caused bodily harm (for example.

B, product liability claims). At Etsy, everyone is expected to treat other members of the Etsy community with respect. As a seller, you have the added responsibility to protect personal information and communicate quickly with buyers to deliver an exceptional customer experience. As a seller, you need to provide excellent customer service and maintain the trust of your buyers. These requirements are called our vendor service level standards. Etsy may contact you if your store does not meet etsy service level standards for sellers. To learn more, click here. Forums and teams are public spaces provided by Etsy where sellers can connect, but there are communication standards that must be followed. For more information, see Etsy Community Policy. Etsy is a marketplace where you can sell your handmade products, vintage items, and crafts directly to shoppers around the world.

We want to make sure you and your buyers have a positive experience on Etsy. Please read on to learn more about your rights and expectations of you as a seller. Case system. Buyers and sellers who are unable to resolve a transaction-related dispute on our websites or mobile applications may participate in our case system. For more information about the case system, see this help article. Etsy will attempt to assist you in resolving disputes in good faith and solely on the basis of our interpretation of our policies, in our sole discretion; we will not pass judgment on legal issues or claims. Etsy has no obligation to resolve disputes. The Terms of Use, including any policies contained therein, supersede all other agreements between you and Etsy with respect to the Services.

If any part of the Terms is found to be unenforceable, that part will be limited to the minimum necessary for the Terms to remain in full force and effect. Our failure to enforce any part of the Terms does not constitute a waiver of our right to enforce that part or any other part of the Terms at a later date. We may assign all of our rights and obligations under the Terms. G. Contact us online. From time to time, Etsy will provide you with certain legal information in writing. By using our Services, you agree to our Electronic Communications Policy, which describes how we provide you with this information. It states that we may send you information electronically (para.

B by e-mail) instead of sending you paper copies (it`s better for the environment), and that your electronic agreement will match your signature on paper. For EU sellers, in the event of a dispute related to the Terms, the parties must first attempt to resolve the dispute through the complaint procedure published here….